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State Name: Washington
Program Name: Statewide Health Insurance Benefits Advisors (SHIBA)
Program Website: http://www.insurance.wa.gov/about-oic/what-we-do/advocate-for-consumers/shiba/
Program Summary: Washington's Statewide Health Insurance Benefits Advisors (SHIBA) has been in existence for over 30 years under the Washington State Office of the Insurance Commissioner. The SHIBA provides free, unbiased information about healthcare coverage and access to help improve the lives of all Washington State residents. We cultivate community commitment through partnership, service, and volunteering. Assistance is offered to consumers of all ages and walks of life through a network that includes over 400 volunteers, 21 non-profit organizations who sponsor the program at the local level, and numerous community-based partners. A cadre of bi-lingual volunteers, translated publications, and the AT&T Language Line allow SHIBA to help all clients regardless of English language literacy. SHIBA participates in several initiatives including the Senior Medicare Patrol Project to prevent fraud, waste and abuse.
Program Director: M. Todd Dixon
Admin Agency Address: 5000 Capitol Blvd
Admin Agency Name: WA State Office of the Insurance Commissioner
Admin Agency Phone: (360) 725-7000
Admin Agency Zipcode: 98501
Admin Agency Fax: (360) 586-4103
Admin Agency Email: mbkreidler@oic.wa.gov
Available Languages: Language Interpretation Services Available
Beneficiary Contact Email: SHIBA@oic.wa.gov
Beneficiary Contact Hours: 8 am - 5 pm Monday through Friday
Beneficiary Contact Phone Toll Free: (800) 562-6900
Beneficiary Contact Phone Toll Free In State Only: False
Beneficiary Contact Phone Toll Line: (800) 562-6900
Beneficiary Contact TDD Line: (360) 586-0241
Beneficiary Contact Website: www.insurance.wa.gov
Number Of Counties Served: 39
Number Of Sponsors: 21
Number Of Volunteer Counselors: 400
Program Coordinator Address: 5000 Capital Blvd
Program Coordinator City: Tumwater WA 98501
Program Coordinator Email: ToddD@oic.wa.gov
Program Coordinator Fax: (360) 586-4103
Program Coordinator Zipcode: 98501

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